Sharing of data
Some aspects need to be considered when data is shared with third parties.
Support is often provided by third parties (from the perspective of a Controller). Visma partners or Visma companies could be such a third party. Besides descriptions on how to reproduce a case it's sometimes necessary to provide screenshots. This is also subject to GDPR because information is shared with third parties. Each company needs to have procedures in place to cover these scenarios. Depending on the nature (personal/sensitive) of the shared data different actions need to be taken between the Controller and the third party providing support (for example Visma or Visma partners) before exposing information to them. It's up to each company to define their own process in order to comply with GDPR when exposing data to third parties.